Returns, Refunds and Complaints Policy - Flower Delivery New Addington

Our Commitment to Fresh Flowers in New Addington

At Flower Delivery New Addington, your satisfaction is our top priority. As a trusted local florist, we pride ourselves on delivering fresh, vibrant blooms to homes and businesses across the New Addington area. We stand behind every bouquet with our Fresh Flowers Guarantee, ensuring you receive only the best floral arrangements, every time.

Damaged-on-Arrival Policy

We take great care with packaging and transporting your flowers. In the rare event that your arrangement arrives damaged, please let us know as soon as possible—ideally within 24 hours of receipt. To help us resolve your issue quickly, please provide a brief description of the problem along with a photo of the damaged flowers. This helps us better understand what went wrong and prevents similar issues in the future.

Freshness Guarantee and Freshness Window

We guarantee that every bouquet delivered in New Addington is fresh on arrival. Our flowers are sourced daily and arranged by skilled florists to ensure maximum vase life. If your flowers arrive and are not fresh, please notify us within 2 days (48 hours) of delivery. Our freshness window covers any premature wilting, visible damage, or other signs of poor quality within this timeframe.

Refund and Replacement Options

Your happiness matters to us. If your flowers are damaged or do not meet our guaranteed freshness upon arrival, you can choose between a full replacement or a refund—whichever suits you best. We aim to process refunds swiftly, but please allow up to 5 business days for the amount to appear depending on your payment method. Replacements are prioritised and dispatched at the earliest opportunity so you can continue to enjoy beautiful blooms from your trusted New Addington florist.

Complaints Process

We strive for excellence, but if you feel something has gone wrong, we want to put it right. For any complaint, please contact our customer care team with details of your order and the nature of your complaint. All complaints are handled professionally and with empathy. We will acknowledge your complaint within 1 business day and keep you updated as we investigate and seek a resolution, typically within 3 business days.

Trusted Local Florist for Households & Businesses

As a local florist based in New Addington, we regularly serve homes, offices, and special events in the neighbourhood and nearby areas. Our reputation is built on reliability, quality, and a genuine commitment to every customer. If you ever have concerns or feedback, rest assured that we listen and act swiftly to ensure your flower experience remains positive.

Contacting Us

For returns, refunds, or complaints, please reach out via our website’s contact section, quoting your order number and providing any relevant supporting information or photos. Our team is ready to help, ensuring that all queries are resolved promptly and to your satisfaction every time. Thank you for trusting Flower Delivery New Addington—your local experts in beautiful, fresh flowers.