Terms & Conditions for Online Flower Delivery in New Addington

Introduction

Welcome to our Terms and Conditions for online flower delivery services in New Addington and the surrounding areas. By accessing and using our website to purchase flowers and arrangements, you agree to be bound by these Terms and Conditions. Please read them carefully, as they explain your rights and obligations when using our flower delivery services.

Applicability

These Terms and Conditions apply to all transactions for the sale of flowers, bouquets, and related products facilitated through our online store. This includes all customers placing orders for delivery in New Addington and its surrounding areas. By placing an order, you confirm that you are at least 18 years of age and possess the legal authority to enter into a binding contract for flower delivery.

Order Process

Our online platform provides a straightforward ordering process for flower delivery in New Addington. To place an order, select your desired floral products, add them to your cart, and proceed to checkout. You will be required to provide accurate recipient information, including their full name, address in New Addington or neighbouring areas, and preferred delivery date and time (where available). It is your responsibility to ensure that all information provided is complete and correct.

Orders are considered accepted only after you have completed the payment process and received an order confirmation from us. We reserve the right to decline or cancel any order for reasons including, but not limited to, unavailability of products, delivery restrictions, or suspicion of fraudulent activity.

Product Availability

All flower arrangements and products listed online are subject to availability. Due to the seasonal nature of flowers and the high demand for certain blooms, we may occasionally need to substitute certain flowers or foliage with similar items of equal or greater value. If a significant substitution is required, we will attempt to notify you in advance. Photographs displayed are intended to represent the general style and arrangement and may vary depending on availability and florist expertise.

Payments

Payment for flower delivery orders in New Addington must be made in full at the time of ordering via our online payment gateway. We accept major debit and credit cards as well as other payment methods indicated at checkout. All payments are processed securely; we do not store your card details beyond the payment transaction. Your order will not be processed until payment is received in full.

All prices are listed in Pounds Sterling (GBP) and are inclusive of VAT unless expressly stated otherwise. Delivery charges, if applicable, will be clearly displayed at checkout before payment confirmation.

Delivery Policy

We take pride in providing a reliable and punctual flower delivery service across New Addington and the nearby areas. Deliveries are made in accordance with your chosen delivery date and the time slot, where applicable. While we strive to deliver on your selected date, adverse circumstances such as inclement weather, traffic delays, or peak holiday periods may affect delivery times.

It is the customer’s duty to ensure that someone is available to receive the flowers at the provided address. If there is no one present to accept the delivery, the courier may, at their discretion, leave the flowers in a safe location or with a neighbour, and you will be informed of the delivery status. Further attempts to deliver may incur an additional fee.

We cannot be held responsible for delays or failures in delivery that result from incorrect or incomplete address details provided by the customer.

Cancellations and Amendments

You have the right to amend or cancel your flower delivery order, provided you notify us within a reasonable timeframe. For next-day or same-day delivery orders in New Addington, cancellations or amendments must be requested as soon as possible, and no later than 24 hours prior to the scheduled delivery date. For orders placed further in advance, cancellation or amendment requests must be received at least 48 hours before delivery.

Requests for cancellation or amendment received after these timeframes may not be eligible for a refund, especially if flowers have already been prepared or dispatched. If you need to cancel an order, a full refund will be issued only if the order has not yet been processed. For modifications, such as changes to the recipient’s address or delivery date, we will do our best to accommodate where practical.

Refunds and Returns Policy

Your satisfaction is important to us. If you are not satisfied with the quality of your flower delivery in New Addington, please contact us within 24 hours of receipt. Please provide photographic evidence of the issue, where applicable. Where flowers arrive in poor condition or the wrong product has been delivered, we will offer a suitable remedy which may include a replacement, partial refund, or full refund, depending on the circumstances. As flowers are perishable, we may not be able to accept returns, but individual cases will be reviewed at our discretion.

Customer Obligations

By placing an order with us, you confirm that all information provided is true, accurate, and up to date. You agree to use our flower delivery services in New Addington for lawful purposes only and not to misuse them in any way. You must ensure that the recipient at the delivery address is aware of the expected delivery (where required) and is available to accept the flowers.

Limitation of Liability

Our liability for any claim, loss, or damage shall be limited to the amount you paid for the order. We shall not be liable for any indirect or consequential loss or damage arising from the use of our online flower delivery service in New Addington, including lost profits, loss of business or opportunity, or otherwise.

Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited by UK law.

We make reasonable efforts to ensure that our website and services are free from viruses or defects. However, we cannot guarantee that use of our site will be uninterrupted or error-free, or that it will meet your requirements.

Intellectual Property

All content on our website, including text, product descriptions, photographs, images, and branding, is owned or licensed by us and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content from our website for commercial purposes without our prior written consent.

Privacy Policy

We are committed to protecting your privacy when you use our flower delivery services in New Addington. Any personal information provided will be processed in accordance with our Privacy Policy, and will not be shared with third parties except as necessary to fulfill your order and delivery. For more information on how we handle your data, please refer to our Privacy Policy, which is available on our website.

Variation and Updates to Terms

We reserve the right to amend or update these Terms and Conditions from time to time to reflect changes in our practices, regulatory requirements, or for other operational reasons. Any updated Terms and Conditions will be posted on our website and apply immediately to all future orders. Please ensure you review these Terms regularly when using our flower delivery site for New Addington and surrounding areas.

Governing Law and Jurisdiction

These Terms and Conditions, and any disputes or claims arising out of or in connection with them, are governed by the laws of England and Wales. By using our online flower delivery service in New Addington, you agree to submit to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable for any reason, that provision shall be deemed severed from the Terms, and the remaining provisions shall continue in full force and effect.

Contact and Customer Service

If you have questions regarding these Terms and Conditions, or if you require assistance with your flower delivery order for New Addington or surrounding areas, please contact our customer service team via the details available on our website.

Entire Agreement

These Terms and Conditions constitute the entire agreement between you and us regarding the provision of online flower delivery in New Addington and supersede any previous agreements, understandings, or representations relating to the use of our services.

Thank you for choosing our flower delivery service for New Addington and the surrounding areas. We look forward to making your floral experience exceptional.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in New Addington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near New Addington.

For assistance with orders, returns or account queries, please fill out the Contact Us form.